What is Tenant Involvement?

Tenant Involvement comes from and promotes a culture of mutual trust, respect and partnership between you, and your housing service here at Oxford City Council. It exists when all these interests work together towards a common goal of better housing conditions and housing services.

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All of our decision-making processes should be open, clear and accountable to you.

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You can take part in decision making, processes and influencing decisions about your homes. It is an evolving two way process of communication between yourselves and us, the council, whereby:

• You are given a voice to help improve the housing services you receive

• Information and ideas are shared between you, our staff and Board/Committee members

• The quality of services provided are improved and the level of customer satisfaction is increased.
   

Can you tell me more?

Tenant involvement is a continuous process. Involved tenants and leaseholders share information, ideas and influence. They work towards a common understanding of problems and a consensus on solutions. This could be through a variety of methods such as being sent a question a month, mystery shopping or reviewing documents.

Good tenant participation is about sharing information. Everyone involved will be given as much information needed to consider issues properly. The information will be clear, timely and in a form that everyone can 

understand. You will be given the opportunities to work out a common view before feeding this back to the council.

You will be given all the resources, training and support you need.

You can choose the level of participation and whether to be involved as an individual or part of a group.
 

How do I fit any of this in to my already busy life?

We totally understand! We are committed to offering practical solutions to make tenant involvement a viable option for as many tenants and leaseholders as possible and therefore we can tailor a package to suit your requirements.

We recognise there are many barriers which prevent people from joining Tenant Involvement. 
 

We can offer a wide range of involvement methods to suit all lifestyles that can meet your needs enabling you to join us.
 

• Lack of training/confidence.
  We will provide you with all the training and support you need FREE. We have a large portfolio of training from TED talks through to Open University courses. Those who are already involved have their own web portal which is an online community full of information and support and they are incredibly welcoming of new members.
   

• Understanding published information.
  We can provide the information to you in a variety of formats for example, large print. We will also make sure it is easy to understand and in plain English before it is sent to you and we are always on hand to answer any questions you may have
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• Travel and other expenses.
  We can arrange transport and cover the financial costs incurred by you in carrying out your role.
   

• We are committed to treating people equally and fairly and we make sure our service is accessible to all, irrespective of a person’s disability, gender, age, race, religious or political belief or sexual orientation.
   

Sounds great! How do I sign up?

• Email us today with your full details including; name, address and telephone number and we will get back to you by your preferred method of contact.
   

• Alternatively call us on 01865 529906.