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The Westminster Insight Digital Conference Justine Nunn

Last week, the TI team presented a session at the Westminster Insight Digital Conference on Improving Tenant Engagement: Diversity, Innovation and Effective Participation to a crowd of over 250 delegates countrywide.

As we are all aware the last 18 months has seen significant changes in how our sector has had to adapt and use this as an opportunity to commit to new standards to improve service delivery.

The virtual platform, arguably has been a life line. We know this has been a difficult transistion for everyone but with hard work, new ways of working and determination we have got there. We are not saying this way of working is the only way, but it has definately had its benefits and has allowed us to continue the work we do.

With the release of the White Paper we have been working hard to build momentum as we have some new, exciting and challenging opportunities for you all to get involved in.

We know we need more people to empower and join with TI in what is a vitally important time for social housing.

The session we presented was titled: Moving Tenant Engagement Online – Exploring a Long-Term Shift to Digital Engagement

  • Maximising the benefit of digital interactions and engaging harder to reach residents

  • Implementing customer-centric interventions

  • Learning from Oxford City Council's

  • Creating personable solutions and upskilling tenants without staff on the ground

  • Using technologies to broaden the spectrum of engagement

This was a prerecorded session and so is available for you to view at your leisure.

We would like to thank you all for your support; especially Brenda and Dave for their input.

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